COMPANY CORPORATE END USERS SURVEY:

Current purchasing criteria ~ Reaction to POS & merchandising ~ Satisfaction with product quality ~ Satisfaction with product design ~ Satisfaction with product availability ~ Satisfaction with existing products & services ~ Satisfaction with existing retail levels~ Satisfaction with retail product levels ~ Satisfaction with existing methods of supply ~ Satisfaction with product packaging ~ Satisfaction with product packaging design ~ Reaction to advertising & sales promotion ~ Product awareness ~ The quality -v- price question ~ The availability -v- price question ~ Price sensitivity ~ Future trends in purchasing criteria.

 

CORPORATE SERVICE NETWORKS + DISTRIBUTION SURVEYS:

End User: current purchasing criteria ~ End User: product reject/return rate after purchase ~ End User: satisfaction with existing products ~ End User: satisfaction with existing methods of supply & distribution ~ End User: satisfaction with company's product levels ~ End User: satisfaction with availability of product ~ End User: satisfaction with quality & specifications ~ End User: satisfaction with deliveries / frequency & up-take ~ End User: satisfaction with ordering procedures ~ End User: satisfaction with terms of trading ~ End User: satisfaction with after-sales services received from company ~ End User: satisfaction with availability of advertising support & POS / promotional materials ~ End User: satisfaction with technical & other assistance received ~ End User: satisfaction with technical documentation / instructions ~ Commercial: current purchasing criteria ~ Commercial: purchasing criteria - future trends ~ Commercial: the availability -v- price question ~ Commercial: the quality -v- price question ~ Commercial: satisfaction with quality of product received ~ Commercial: satisfaction with availability of product ~ Commercial: satisfaction with company product levels ~ Commercial: satisfaction with company ability to fulfill orders on time ~ Commercial: satisfaction with company delivery frequency & up-take ~ Commercial: satisfaction with company ordering procedures & formalities ~ Commercial: satisfaction with company terms of trading ~ Commercial: satisfaction with company credit & other financial details ~ Commercial: satisfaction with existing products & product ranges ~ Commercial: satisfaction with existing methods of supply & distribution ~ Commercial: satisfaction with quality & specifications of products ~ Commercial: satisfaction with after-sales services received from company ~ Commercial: satisfaction with availability of advertising support & POS / promotional materials ~ Commercial: satisfaction with technical & other assistance received ~ Commercial: satisfaction with documentation / instructions ~ End User: product reject / spoilage rate whilst held ~ End User: product reject / returns rate ~ End User: reactions to advertising & sales promotion ~ End User: the quality -v- price question ~ End User: the availability -v- price question ~ End User: purchasing criteria - future trends.

CORPORATE COMMERCIAL USERS SURVEYS:

End User: person/s initiating decision to re-order ~ End User: person/s negotiating terms with the company ~ End User: person/s approving / authorizing order/s ~ End User: person/s monitoring results of purchases & sales ~ Commercial: person/s initiating decision to re-order ~ Commercial: person/s initiating decision to increase amounts purchased / total inventory ~ Commercial: person/s initiating decision to introduce new products or brands ~ Commercial: person/s deciding what products / brands are to be sold ~ Commercial: person/s preparing orders / specifications for purchases ~ Commercial: person/s evaluating products & brands available ~ Commercial: person/s seeking quotations ~ Commercial: person/s negotiating terms with the company ~ Commercial: person/s approving / authorizing order/s ~ Commercial: person/s monitoring results of purchases & sales ~ End User: person/s seeking quotations ~ End User: person/s evaluating products & brands available ~ End User: person/s preparing orders / specifications for purchases ~ End User: person/s deciding what products / brands are to be sold ~ End User: person/s initiating decision to introduce new products or brands ~ End User: person/s initiating decision to increase amounts purchased / total inventory.

CORPORATE PERFORMANCE SURVEYS:

Relative Credibility: Company Level ~ Relative Credibility: Outlet Level ~ Relative Credibility: Company Managers ~ Relative Credibility: Company Staff ~ Relative Credibility: Specialist Company Staff ~ Relative Credibility: Company Contracts & Documentation ~ Relative Credibility: Company Advertising ~ Relative Customer Confidence at Company Level ~ Relative Customer Confidence at Outlet Level ~ Relative Customer Confidence in Company Managers ~ Relative Customer Confidence in Company Staff ~ Relative Customer Confidence in Specialist Company Staff ~ Relative Customer Confidence in Company Contracts & Documentation ~ Relative Customer Confidence in Company Advertising ~ Relative Reputation at Company Level ~ Relative Reputation at Outlet Level ~ Relative Reputation of Company Managers ~ Relative Reputation of Company Staff ~ Relative Reputation of Specialist Company Staff ~ Relative Staff Efficiency: Company Level ~ Relative Staff Efficiency: Outlet Level ~ Relative Staff Efficiency: Company Managers ~ Relative Staff Efficiency: Company Staff ~ Relative Staff Efficiency: Specialist Company Staff ~ Relative Staff Efficiency: Contracts & Documentation ~ Relative Staff Efficiency: Problem Solving ~ Relative Staff Performance: Company Level ~ Relative Staff Performance: Outlet Level ~ Relative Staff Performance: Company Managers ~ Relative Staff Performance: Company Staff ~ Relative Staff Performance: Specialist Company Staff ~ Relative Staff Performance: Contracts & Documentation ~ Relative Staff Performance: Overall Customer Handling ~ Relative Staff Integrity: Company Level ~ Relative Staff Integrity: Outlet Level ~ Relative Staff Integrity: Company Managers ~ Relative Staff Integrity: Company Staff ~ Relative Staff Integrity: Specialist Company Staff ~ Relative Staff Integrity: Contracts & Documentation ~ Relative Staff Integrity: Advertising & Promotions ~ Relative Truth & Honesty: Company Level ~ Relative Truth & Honesty: Outlet Level ~ Relative Truth & Honesty: Company Managers ~ Relative Truth & Honesty: Company Staff ~ Relative Truth & Honesty: Specialist Company Staff ~ Relative Truth & Honesty: Contracts & Documentation ~ Relative Truth & Honesty: Advertising & Promotions ~ Relative Written Communications: Company Level ~ Relative Written Communications: Outlet Level ~ Relative Written Communications: Company Managers ~ Relative Written Communications: Company Staff ~ Relative Written Communications: Specialist Company Staff ~ Relative Written Communications: Contractual ~ Relative Written Communications: Correspondence ~ Relative Verbal Contact: Company Level ~ Relative Verbal Contact: Outlet Level ~ Relative Verbal Contact: Company Managers ~ Relative Verbal Contact: Company Staff ~ Relative Verbal Contact: Specialist Company Staff ~ Relative Customer Handling: Company Level ~ Relative Customer Handling: Outlet Level ~ Relative Customer Handling: Company Managers ~ Relative Customer Handling: Company Staff ~ Relative Customer Handling: Specialist Company Staff ~ Relative Customer Complaint Handling: Company Level ~ Relative Customer Complaint Handling: Outlet Level ~ Relative Customer Complaint Handling: Company Managers ~ Relative Customer Complaint Handling: Company Staff ~ Customer Complaint Handling: Specialist Company Staff ~ Relative Customer Problem Solving: Company Level ~ Customer Problem Solving: Outlet Level ~ Customer Problem Solving: Company Managers ~ Customer Problem Solving: Company Staff ~ Customer Problem Solving: Specialist Company Staff ~ Relative Customer Comprehension of Product: Company Level ~ Customer Comprehension of Product: Outlet Level ~ Relative Staff Comprehension of Product: Company Managers ~ Staff Comprehension of Product: Company Staff ~ Staff Comprehension of Product: Specialist Company Staff ~ Relative Customer Awareness of Product: Company Level ~ Customer Awareness of Product: Outlet Level ~ Relative Staff Awareness of Product: Company Managers ~ Staff Awareness of Product: Company Staff ~ Staff Awareness of Product: Specialist Company Staff ~ Relative Customer Confidence in Product: Company Level ~ Customer Confidence in Product: Outlet Level ~ Relative Staff Confidence in Product: Company Managers ~ Staff Confidence in Product: Company Staff ~ Staff Confidence in Product: Specialist Company Staff ~ Relative Customer Service: Company Level ~ Customer Service: Outlet Level ~ Customer Service: Company Managers ~ Customer Service: Company Staff ~ Customer Service: Specialist Company Staff ~ Customer Service: Contracts & Documentation ~ Relative Initial Customer Response: Company Level ~ Initial Customer Response: Outlet Level ~ Initial Customer Response: Company Managers ~ Initial Customer Response: Company Staff ~ Initial Customer Response: Specialist Company Staff ~ Relative Information for Customers: Company Level ~ Information for Customers: Outlet Level ~ Information for Customers: Company Managers ~ Information for Customers: Company Staff ~ Information for Customers: Specialist Company Staff ~ Relative Promotional Activity: Company Level ~ Promotional Activity: Outlet Level ~ Relative Advertising Posture: Company Level ~ Advertising Posture: Outlet Level ~ Relative Contract Documentation: Company Level ~ Relative Contract Documentation: Outlet.